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Álvaro García

Product module

Completed

CRM AI Assistant

A Claude-powered assistant inside the HVAC CRM: summarises, suggests the next action and classifies, without modifying data.

CRM dashboard showing new leads, open opportunities, pipeline and tickets
Customer 360 company record with company details, signals and activity
Tools
  • Summaries of tickets and opportunities in under 120 words
  • Suggests one concrete next action
  • Classification
  • Suggest-only: never writes to the database
  • Swappable provider with a mock fallback
AI used
Calls the Anthropic Messages API with tightly scoped system prompts (in Spanish: “use only the facts provided. Do not invent data.”). The provider has no database access; without a key, a clearly labelled mock provider takes its place.
Claude (Anthropic Messages API)
Technology
  • TypeScript
  • Anthropic Messages API
  • Next.js
Category
AI · Automation · Web
Case study: CRM HVAC — Customer 360